Product hero

Warmworks

Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact centre function.
Download Now

Get a BUSINESS VoIP Quote Today

Get a Quote Now

The call quality has improved and the highly resilient, cloud-based solution means that the system requires a lot less maintenance. The contingency is now covered, freeing up the IT team to get on with their day jobs. The Optymyse wallboards from SJS Solutions seamlessly integrate with the Mitel platform and display real-time call handling metrics, which are very useful in measuring and analysing service levels.

“The new system is stable and operating well. Mitel supports the system during office hours but we rarely have to log a support call. The collaboration between Mitel and Warmworks has been positive. Overall, we’re very happy with the results of the MiCloud Connect implementation.” - Michal Drozdowicz, IT Development Manager, Warmworks

Goals
  • Replace a legacy PBX that lacked functionality
  • Implement the necessary contact centre features to help move the business forward
  • Reduce the undue strain that the legacy telephony system was putting on IT resources
Results
  • A stable and resilient contact centre solution
  • Seamless integration of telephony, mobility and collaboration services
  • A comprehensive range of features and improved call quality
  • Better allocation of IT resources

Get a BUSINESS VoIP Quote Today

Get a Quote Now
Similar Success Stories
Case Study
Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Read More
Case Study
New Jersey SHARES

New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.

Read More
Case Study
Minnie's Food Pantry

Minnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.

Read More
Ready to talk to sales? Contact us.
Find a Partner +44 1291 430 000 Email Us