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6 Customer Service Tech Tools You Should Be Using with Microsoft Lync

Dashboard Reporting


Allows your call center agents to identify subject matter experts in real time and gives your supervisors tools to optimize operational efficiency, quickly identify problem areas, and respond quickly to ensure service levels are never affected.

Functional Desktop


Combines ACD softphone, CRM screen pop, and real-time monitoring capabilities and extends contact center agent presence throughout your business to facilitate first contact resolution.


Interactive Agent and Queue Control


Provides your agents and supervisors with the ability to dynamically control their availability and the availability of queues, enabling them to adjust for unplanned call volumes and ensure efficient and effective service.
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