White Paper

A Better Customer Experience Through Giving Machines A Voice

In the quest to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers.

This white paper, based on a recent survey conducted across six countries and 2,500 IT decision-makers, discovers businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience. Among those surveyed:

  • 85 percent believe machine-to-people interactions will positively transform the customer experience.
  • 90 percent plan to give machines a voice in their business by tying them to their communications and collaboration tools.
  • 95 percent of IT decision-makers see customer experience improvements as an important part of the digital transformation.

Keep your business focused on delivering the best customer experience for the future. Download your complimentary copy of the white paper today.

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