How to Create Meaningful Connections in a Remote World



In this LinkedIn Live discussion, industry expert Shelly Kramer leads a conversation to highlight stories of personalized customer experiences and highlight tangible, practical ways businesses can strengthen their communication skills. Her special guest is Shameem Smillie, Director of Global Contact Center Solutions at Mitel, who has a wealth of on-the-ground experience helping businesses improve communications and is top 5 of CXMagazine’s CX professionals.

    • Remote work is here to stay
    • Consumer appetite is for faster, more personal interaction and the businesses rising to the top are those that understand that and put good communications first
    • What businesses seem to have struggled with the most as they adapted to a WFH, distributed workforce
    • Adjustments companies are going to need to make as we gradually ease back into a more normal of doing things
    • The tangible ways that businesses can strengthen communication skills
    • Foundational technology: the must-haves to get communication technology and communications skills where they need to be to deliver not only the optimum in customer experience (think contact centers) as well as the optimum in employee experience.

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