White Paper

The Impending Contact Center Disruption

Machine learning and artificial intelligence are revolutionizing the way contact centers operate, from self-service options to virtual agents.

Contact centers have evolved slowly over the years. For the past decade, it’s been about omnichannel. Before that, it was interactive voice response (IVR), and before that, it was skills-based evolution. This slow and steady progression is about to change.

In this white paper by Talking Pointz, industry expert Dave Michels highlights the technological disruption heading toward contact centers.

This white paper covers:

  • Conversational artificial intelligence technologies
  • How to leverage cloud-delivered AI to specific databases
  • Key components of Google Cloud Contact Center AI
  • How your company can get started with contact center AI

 

Download your complimentary copy now.


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