Exploring the Value in and Future of EX & CX


High-quality employee experiences help to improve productivity, extend career longevity, and increase positive engagement with customers. In turn, this leads to satisfied customers who go on to become long-term customers. 

Customer experience (CX) and employee experience (EX) are inextricably connected, but it’s unified communication technology that helps create the environment where exceptional experiences are possible. 

To truly reap the benefits of experience, businesses need to boost collaboration and inter-departmental consistency while guiding employees to embrace unified communications technology. Of course, there are challenges to overcome, but it’s all part of the evolutionary journey towards exceptional EX and CX. 

In part one of this infographic series, we reveal what ideal EX and CX look like, the challenges organizations face, and the payoff for businesses that achieve optimal EX. 

In part two, we examine how businesses can evaluate their existing systems, the different technology options for modernization, and how Mitel can empower your employees to deliver exceptional CX.

Explore the infographics to learn why experience is worth its weight in gold and how it can help your business secure long-term loyalty. 


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