Starwood Hotels & Resorts Case Study

Starwood Hotels & Resorts is a leading leisure company who wanted a solution that allowed them some freedom in what they inter-op with and what they deploy in their hotels.

Below is the video transcription:

We needed a product that we can deploy across all of our brands, all sizes of properties, all types of properties.

And we were looking for a solution that had interoperability with a wide array of equipment that we had out there in the properties. Whether it was network equipment from Cisco from HP and others, or whether it was the guest room telephones which come from a handful of vendors. We also had products that took up a large vast of space in our real estate within our properties that we needed to address. And we needed something that was reliable that would be able to take us into the next generation of technologies.

On the infrastructure side, we have Cisco and HP primarily in the environment. And then we have a series of partners that provide HSIA to us with various gateways and requirements and communication challenges of their own. That interoperability that Mitel brings gives us some freedom with regards to our choices with what we inter-op with and what we deploy in our hotels, whether it's a different guest room phone, a display phone, a different manufacturer's switch.

One of Starwood's other strategies is to move as many applications as we can above property, or into a hosted environment, or cloud, and voice is one of those. And we think that Mitel's well positioned for that because they have the experience in the hospitality industry where others may not. And in that model, we can take advantage of economies of scale, we can take advantage of virtualization, and ultimately we're looking for lower total cost of ownership.


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