Ebooks and Guides

The Five Main Customer Types

Before chat windows were invented there were Post-It Notes on desks. Although bright and flappy, they did require an unfortunate time delay and security risk. Fast-forward to today and we've learned a thing or two about communication.

It's no secret that we each have our own preferred way to interact with the world at large. You may be someone who prefers more control over how and when you respond. Meanwhile, the girl in the next cubicle is constantly tapping out chats on her phone.

The reality is, every company today is expected to offer multiple communication opportunities to their customers—an omnichannel customer experience.

Which customer type are you? Will you recognize your colleagues in this Mitel eBook? Download your copy to find out.