White Paper

What is Voice Documentation?

Voice documentation, literally speaking, is the process of documenting verbal telephone conversations.

This sounds simple enough. Yet, to be truly valuable the full scope of business voice documentation involves much more than this simple definition. What is the purpose of documenting conversations? Who uses them? How are they used?

The answers to these questions will provide a clear definition of voice documentation and, just as importantly, distinguish it from other communication processes.

Download our white paper for these answers and more.

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