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Customer Interaction Management

MANAGING CUSTOMER INTERACTIONS EFFICIENTLY & SECURELY

By giving agents and supervisors the tools to make informed decisions they can provide a prompt service.  With a unified platform organizations can respond, transact, connect and support customers securely. 

Enabling Secure Digital Payments
Organizations must be able to transact, connect with and support customers in the channel of their choice – be it voice, digital or in-person - whilst ensuring they have a secure experience across them all. See how you can achieve this with Mitel and Semafone.
Engage and Enable your At-Home Agents
Building flexibility into your omnichannel forecasting and planning models, provide tools for agent engagement and supervisor controls to ensure SLAs are met.
Unlock the Full Potential of Your Customer Experience with Interaction Recording, Quality Management and Analytics
With a workforce optimization solution, you have access to a wealth of insightful information. Chris Wearne will give insights on what role Interaction Recording, Quality Management, Coaching & Learning and Analytics can play, including a live demo.

Enabling Secure Digital Payments
Organizations must be able to transact, connect with and support customers in the channel of their choice – be it voice, digital or in-person - whilst ensuring they have a secure experience across them all. See how you can achieve this with Mitel and Semafone.
Engage and Enable your At-Home Agents
Building flexibility into your omnichannel forecasting and planning models, provide tools for agent engagement and supervisor controls to ensure SLAs are met.
Unlock the Full Potential of Your Customer Experience with Interaction Recording, Quality Management and Analytics
With a workforce optimization solution, you have access to a wealth of insightful information. Chris Wearne will give insights on what role Interaction Recording, Quality Management, Coaching & Learning and Analytics can play, including a live demo.
Now is a great time to fortify your communication strategy

To succeed in the post-pandemic world, businesses must create a workplace that is geared towards delivering exceptional experiences for both employees and customers.

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