Ebooks and Guides

UNLOCKING THE TRANSFORMATIVE POWER OF AI FOR CONTACT CENTERS

Artificial intelligence (AI) is poised to transform contact centers and improve customer experience while enhancing operational efficiency. It will empower leading brands to make customers happier and increase customer lifetime value. In fact, research analyst firm IDC predicts that by 2025, "AI powered" enterprises will be able to achieve Net Promoter Scores that are 1.5 times higher than those of their competitors.


In this report, IDC talks about the benefits, key trends and considerations for implementing AI to transform your contact centers into customer experience powerhouses.


Download the report today!