MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex is built on Google Cloud’s proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable, mobile communications to anyone, anywhere and on any device. It’s everything you need to take your communications to the next level—more mobility, rich enterprise and team collaboration, exceptional customer experiences— without the cost and complexity of a traditional, premises-based communications system.
Get a premium enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and one solution from the number one cloud provider.
Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more.
Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.
Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
With a dedicated instance, hosted in secure Google Cloud data centers, you get maximum flexibility to create your own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands.
With MiCloud Flex, you get a business communication and collaboration system that just works, but for those of you interested in what's under the hood, let's break it down. MiCloud Flex is built on Google Cloud, the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube. In fact, seven Google products running on this very infrastructure serve over one billion users every day. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they're are in an office, on the road, or working from home.
When it comes to communications and collaboration, the world’s fastest moving businesses choose the company that gives them choices. Mitel's public, private and hybrid cloud solutions have made us the choice of nearly 4.7 million users worldwide.