Imagine a caller asking to be transferred to a department he or she previously spoke with, but cannot remember the name of. A simple look though the call history enables attendants to quickly and easily match the caller with the proper destination.
The Business Console’s sophisticated call handling features make it ideal for high volume call environments in which attendants need to manage calls, rather than simply answer phones.
Presence and Instant Messaging (IM) support allows the Console operator to see if someone is away from their desk, busy or does not want to be disturbed. Through IM, operators can quickly send messages to a user to let them know they have a call, or to ask a quick question on behalf of the caller.
Using an intuitive user interface, the Business Console offers quick access to call processing and telephony features – all from your PC. With teleworker support, the corporate answering point is flexible and mobile. Attendants can now work from anywhere, at anytime.