InAttend offers a broad range of integrated functions for achieving high-quality attendant performance, particularly during periods of high volume traffic. Integrated directory search and presence information on each contact enhance the potential for successful first-call transfers. InAttend displays the activity and availability of the contact being called, the contact’s organizational affiliation and information about when the contact can be reached if not available. Attendants can also send messages to contacts via different message systems when immediate interaction is required.
Rich presence info displayed in search results
Search across multiple directories
Configurable call queues and announcements
Softphone and hard phone support
Line state federation with Microsoft Skype for Business
Support for the visually impaired
Basic call recording
With powerful SIP-based call and queue handling, contact search options, calendar integration, Microsoft Skype for Business presence information, line state and activity status, Mitel’s InAttend is available as a stand-alone attendant application or integrated within the Mitel CMG Suite for a complete, unified communications and collaboration solution across the global enterprise.