Collaboration

Mitel Phone Manager

Simplify calling, chatting collaborating with desktop and mobile applications

Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone. Not only will this reduce the need for training but also delivers business productivity and customer service enhancements.

Key Benefits

Everything you need in one place: Remove the need for your employees to learn multiple applications by providing a single, easy-to-use application that delivers call control, messaging, presence, mobility and complete control over their telephone from their PC.

Increase business productivity: Help employees spend less time trying to connect with colleagues and more time engaged in productive communications with customers with a single, unified experience.

Choose the license to suit your needs: Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.

Keep employees connected; anytime, anywhere: Today’s mobile workforce requires access to secure and reliable communication and collaboration tools, regardless of location, in order to deliver a seamless and consistent service to their customers

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Features

Highlight & dial numbers from desktop and web applications
Call control from the desktop (answer, hold, transfer)
Microsoft Outlook add-in for dialing and meet-me conference booking
Control of do-not disturb and forward state
Instant messaging (chat)
Real time presence of all users in the organization grouped by the department

Detailed individual call history
Searchable directory of internal and external contacts
Windows integrated logon win minimal user-side configuration
Softphone (Requires additional license)
ACD Agent control
CRM application support

Call Control

Making and transferring calls is a simple process using Mitel Phone Manager: a single mouse click replaces a multistep process on the handset.

Mobility

Mitel Phone Manager Mobile App now sets you free and allows you to take Mitel Phone Manager with you. See and dial your corporate directory and call history or respond to chat and voicemail messages whether you are inside or outside your office

CRM Integration

Integration with more than 20 of the top CRM packages available today.

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