Contact Center

MiVoice Connect Contact Center

A multi-modal call center for the way customers communicate today

Key Benefits
Increase efficiency - reduce costs
Mitel Connect Contact Center is designed to deliver a rapid return on investment. 
Multi-modal communications at your agents fingertips
Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed. 
Advanced functionality
The Mitel outbound dialer provides a versatile solution to meet the needs of your preview campaigns. 
Business process application integration
You've invested in a CRM – now watch it really pay off. 
Contact Centre Decision Makers’ Guide 2020-2021

There is no doubt that 2020 will be an exciting time. Adapting to changing consumer requirements is critical, in 2020 businesses saw a massive shift to online orders and queries. Providing a personal, omnichannel customer experience and choosing the right technology is key to successfully meeting customer needs. Read Contact Babel’s UK Contact Centre Decision Makers’ Guide 2019-2020 2020-2021 to help guide you through some of the considerations when creating and implementing your CX Strategy.

Contact Babel Full report

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Features
    • IP telephony
    • Multi-modal communications tools

    • Robust reporting features and application integration built in 
    • Works with MiCloud Connect, MiVoice Connect and Connect HYBRID deployment types
hospitality Case Studies
Case Study
Radisson Blu Hamburg

Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a reliable, state-of-the-art communications system that would be easy to manage and take productivity to the next level.

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Case Study
Worldhotels

Worldhotels saved money and ensured a global reach with MiCloud Connect.

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Case Study
Starwood Hotels - Resorts

Starwood went looking for a better way to handle their communications, and found Mitel.

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