Management Systems: Mitel Contact Center Agent Activity Event Feed Web Service

Recommended for: Any Contact Center customer interested in business process integration

Allows open and real-time access to Contact Center Agent Activity Events. Validated for integration of Mitel with NICE IEX Workforce Management. Workforce Management systems enable call centers to forecast & manage staffing needs. Open architecture: Published specification available for consumption by other systems (Workforce Management and other). Industry standard platform independent web service interface.

Key Benefits
Expert third-party support
Mitel Advanced Applications organization provides expert support to third parties.
High customer satisfaction
Efficient, effective call centers, productive agents, & high customer satisfaction.
Optimal efficiency
Sophisticated business process integration for optimal efficiency.
Rich integration
Open, fully supported software architecture enables rich integration.

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