Mitel Contact Center Instant Override Message

Take control of your communications solution with easy-to-use instant override messaging

Key Benefits
Easy mass notification
Immediately inform customers of emergency conditions without requiring computer-based access to contact center administration.
Flexibility at your fingertips
The easy-to-use phone interface allows you to change an override message whenever you need to.
Quick customer communication
Retail users can inform callers of daily specials.

Is this product right for you?

Mitel Contact Center Instant Override Message Features
    • Telephone User Interface (TUI) for rapidly changing a Contact Center override announcement wave file
    • PIN authentication to prevent unauthorized access
    • Provides functions to play the existing override message, disable the override message, enable a pre-recorded override message, and to record and enable a custom override message

    • Microsoft Windows event log audit trail
    • Application is installed on the on the primary and optional backup Contact Center Server

Interested in purchasing this for your business?

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