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MiCloud Office

More than just a phone system, MiCloud Office has the power to transform your business. Born in the cloud and designed for today’s mobile workforce, it delivers a clear business impact that elevates the conversation with colleagues and customers.

Key Benefits

Cloud enabled: Why get locked into infrastructure and management complexity when you can trust the Mitel cloud to keep it simple and scale as you grow? With MiCloud Office, you get everything you need today—and everything you’ll need tomorrow—in a low-cost, high-flexibility platform.

Mobile first: Your day starts and ends with a mobile device. It goes everywhere with you, blending your professional and personal life. MiCloud Office is built for your mobile lifestyle so you can stay connected and stay productive from anywhere.

Millennial focused: Millennials, the mobile Internet generation, are the future of your workforce. They’re most comfortable with a mobile device in their hand and a library of apps at their disposal. Give millennials the tools they need to succeed and the flexibility they demand with MiCloud Office.

Increase Productivity: Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.

Mobile integration: Seamless experience across any device with integration with business applications allows your teams to work like they are in the same room.

Ease of adoption: Multiple deployment options allow you to grow systems at your own pace with quick deployment and hassle-free install.

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Features

Standard Phone Features incl. transfer, forwarding, park, hold, pick-up, etc.

Unlimited Local Calling

Unlimited 1+ Long Distance

Direct Inward Dialing (DID)

Inbound/Outbound Caller ID (name + number)

Attendant Position

Business SMS

SMS from Desktop

Call Continuity (i.e., backup routing to a specific number)

Basic and Advanced Call Analytics

Real-Time Reporting

Conference Bridge Call In/Out

Conference Bridge Call In/Out

Connected Devices

MS Outlook Contacts Integration

Desktop Client

PC Softphone

Mobile App for Android/iOS

Mobile Twinning

End User Portal

Free Seating (i.e., Hotelling)

Simultaneous Ringing

Single Number Reach

Chat and Group Chat

31+ Meet & Video

Dynamic Presence

Teleworker

Unified Inbox

Web Client

Voicemail to Email

Basic and Advanced CRM Integration

High-Definition Voice

Music on Hold

MS Exchange Integration

Automatic Call Distribution (ACD)

Call Recording

Analog Telephone Adapter (ATA) Support

Distance is irrelevant with MiTeam

Break down the barriers of siloed team environments with robust collaboration tools that bring powerful productivity to desktops and mobile devices. With MiTeam, you can extend your team inside or outside company walls to bring remote workers, vendors, partners and customers into the conversation.

Learn More

Full CRM integration

Bring full CRM capabilities into your business communications through tight integration with business applications, and watch your sales and services teams soar.

How it all works

With MiCloud Office, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road or working from home.

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