Cloud Contact Center powered by CXone

A Contact Center-as-a-Service (CCaaS) platform that delivers frictionless customer experiences (CX) across the end-to-end omnichannel customer journey. Connected. Intelligent. Complete.

Cloud Contact Center powered by CXone

A Contact Center-as-a-Service (CCaaS) platform that delivers frictionless customer experiences (CX) across the end-to-end omnichannel customer journey. Connected. Intelligent. Complete.

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Benefits of Cloud Contact Center powered by CXone

Meet Every Customer Need

Whether it’s adding a new channel or changing a routing rule, do it all with ease, instantly, with Mitel’s Cloud Contact Center powered by CXone.

Streamline Multi-Site Operations

Since Mitel’s Cloud Contact Center powered by CXone runs a centralized application across multiple sites, you’ll streamline your contact center operations with global routing and reporting across channels and sites.

Worry-Free Software Updates

No more scheduling and installing lengthy software upgrades or complex integrations. Cloud Contact Center powered by CXone is hosted in the public cloud and gets automatic updates and integrations as soon as they come out.

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  • One Experience

    Connect like never before with smarter, more meaningful experiences for contact center employees and the customers they serve every day.

  • One Journey

    Give your customers a smart start wherever their journey begins, on whatever media they prefer, on whatever device they choose.

  • One Step Ahead

    Get AI powered actionable insights to predict needs, guide journeys, delight customers, and empower agents like never before.

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Features

  • Digital entry points that give your customers a smart start to every journey with knowledge and engagement across any kind of digital and voice.
  • Smart self-service tools that empower your customer to resolve inquiries when, where and how they want.
  • Performance dashboards and reports that provide full visibility across operations.
  • Build the right customer journeys with the CX-focused, purpose-built Enlighten AI engine.

 

 
  • Journey orchestration tool that seamlessly guides customers through their personalized journey with AI powered experiences.
  • Empowered agents with real-time information and guidance for fast, personalized and informed agent-assisted interactions.
  • Robotic Process Automation and AI automate agent service delivery for faster resolution of customer issues and reduced costs.
  • Innovate through an extensible, enterprise-grade Open Cloud Foundation platform that scales securely, deploys quickly, and services customers globally.

 

 

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