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OpenScape Business

The success of any business, large or small, depends on the effectiveness of its communication. OpenScape Business, built specifically for small and medium-sized business, offers organizations everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. SMB customers receive voice and conference services, voicemail, web collaboration, messaging, mobility, a multi-media contact center and presence functionality in an all-in-one and easy to use system, which can be complemented by the integration into cloud-based services.

Featured

OpenScape Business

Image of a 6940 phone with MiVoice Business

The success of any business, large or small, depends on the effectiveness of its communication. OpenScape Business, built specifically for small and medium-sized business, offers organizations everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. SMB customers receive voice and conference services, voicemail, web collaboration, messaging, mobility, a multi-media contact center and presence functionality in an all-in-one and easy to use system, which can be complemented by the integration into cloud-based services.



Benefits of OpenScape Business

Designed for SMBs

Built with the smaller business in mind, OpenScape Business serves millions of users in a range of vertical markets including retail, healthcare, professional services, hospitality and engineering.

Productivity and Powerful Integrations

OpenScape Business delivers a range of pre-packaged applications to support your business but also makes it easy to integrate your UC system with other groupware and business applications – connecting the dots to help you deliver the best service to your customers and partners.

Wide Range of Devices to Meet Your Needs

Looking for phones? Whether it’s wired phones, cordless phones, or softphones, Mitel has you covered. We offer a full range of devices with expanded interoperability, the power of simplicity as well as the high-quality audio you expect, including accessories to customize your solution.

Deployment Flexibility

OpenScape Business is available on dedicated appliance hardware or as a software-based solution whether this is server based or in virtualized environments. It can be deployed within a single site or in a centralized or distributed architecture for a multi-site network, scaling with you as your business changes.

Adaptable to Your Budget

With built-in applications and a simple licensing model, OpenScape Business meets the budget requirements of small businesses, with traditional upfront perpetual licenses or subscription-based pay-as-you-go pricing models.

Future-Proof Solution

OpenScape Business makes it easy to stay up to date with the latest features independent of the existing telephony infrastructure – regardless of whether this is classic telephony, IP or DECT. Customers can make the most out of their investment and that’s one of the reasons why Mitel customers remain customers for years.

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  • Powerful Voice and UC functionalities

    Helping companies to serve customers and employees even better, by speeding up communications to resolve customer issues, enhancing team collaboration to improve decision making, and injecting mobility so being out of the office doesn’t mean being out of touch. OpenScape Business offers small and medium sized businesses a single unified solution for voice, presence, conferencing, contact center, messaging, and mobility. It delivers an easy-to-use and innovative user experience by offering a wide range of UC clients for PC or MAC desktops, integrated in Microsoft Outlook, on mobile smartphones/tablets and for Mitel phones. 

  • Hybrid and remote working

    OpenScape Business gives customers flexible integrated mobility choices suitable for communication while in the office, on the go or working in the home office. Access to the most important features, such as access to directories, favorites, voicemail and call journals independent of the user’s current location. Your coworkers will get the flexibility and freedom they look for while keeping productivity, reachability, and security at the highest standards.

  • Microsoft Teams Integration

    OpenScape Business does offer interworking and integration capabilities with Microsoft Teams and Microsoft 365. With the myPortal for Teams client users can access OpenScape Business features, such as control of OpenScape Business devices, UC presence, directory access with contact search and click to dial, directly out of Microsoft Teams. With this approach Microsoft Teams collaboration can be enhanced – enabling a better user experience and improved productivity. 

VERSATILITY FOR UNIFIED COMMUNICATIONS

OpenScape Business can be easily linked with other business solutions to better serve customers and boost employee productivity.

  • Unify Phone

    Unify Phone adds powerful collaboration capabilities from the cloud to your current OpenScape solutions delivering a hybrid-working experience. Unify Phone is the right choice for customers who looking for an easy-to-use telephony softphone from the cloud for hybrid and mobile working.

  • Devices & Accessories

    Desk phones, digital cordless (DECT), Wi-Fi handsets, conference phones, accessories, and more? OpenScape Business has those too. No need to combine tools from multiple vendors. OpenScape Business delivers an end-to-end, on-site phone and unified communications solution from a single provider.

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Features

  • All-in-on UC and voice solution for SMBs
  • Integrated voice services, presence management, Drag&Drop conference, visual voicemail, Auto-Attendant, Web Collaboration, Instant Messaging, fax and integration in business processes
  • Simplicity – all-in-one prepackaged solution (appliance or pure SW based)
  • Flexible deployment models, on-premises, hybrid and private cloud
  • Integration and interworking with Microsoft 365 and Microsoft Teams
  • Embedded Contact Center with intelligent call routing and CRM Integration
  • One Number Service
  • Call Me Service
  • Directory integrations with database connectivity
  • Web-based tools for users and administrators
  • UC clients individually matching the work environment and processes
  • Fully integrated solutions for mobile workers (in the office, on the go and home office)
  • Unify Phone Web and Mobile Client delivering powerful telephony service
  • Attendant Console – presence-aware software application
  • Wide selection of phones and accessories (TDM, IP and DECT)

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