MiVoice Connect Discovery

Dedicated to optimizing your deployment from discovery to delivery to management

System Design

The foundation of any successful communication system deployment is a sound design. Mitel Services has years of experience designing systems in a multitude of environments. And through it all we apply our business continuity best practices for resiliency, high availability and disaster planning. We help address needs and concerns such as:

We Help Address Needs and Concerns, Such As:

  • Least-cost routing for outbound telephone calls to reduce long-distance charges
  • 911 call-routing designed to ensure the correct first responder is called and accurate information is delivered
  • Complex call-routing requirements
  • Disaster recovery plan and support
  • Long-term capacity planning


Mitel's experienced engineers can assume responsibility for the entire implementation, freeing you to concentrate on other priorities and helping to ensure that system deployment goes flawlessly– on time and on budget. Expert project management coordinates call-flow design, implementation, configuration, equipment testing, turn-up, and training.

Network Services Portfolio: Network Design Validation

The Network Design Validation service provides Mitel validation of voice design requirements and data networking best practices for a customer or Mitel Champion certified partner designed corporate data network with a Mitel Unified Communications system to successfully carry VoIP traffic. This service is applicable for new or existing customer sites prior to a Mitel VoIP deployment.
Characteristics and Features of the Mitel Network Design Validation Service
  • Covers up to 500 phones and/or up to 5 sites, over 500 phones and/or 5 sites available as custom quote
  • Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support Mitel VoIP installation
  • Verify network architecture and/or configurations for proper design and Quality of Service requirements
  • Provides comprehensive analysis with recommendations for configuration and design enhancements as needed
  • Offered as a Mitel Remote Service Only


Installation services, Mitel will not make changes to customer data network. 

Network Services Portfolio: Network WLAN voip readiness assessment
    Mitel provides active testing of new or existing Wi-Fi data network coverage to determine if customer Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic. Applicable for new or existing customer site deployments.
    Characteristics and Features of the Mitel WLAN VoIP Readiness Assessment Service
    • Covers the first 15,000 sq. ft. including APs (access points). Service offering can be scaled to include additional blocks of 15,000 sq ft and unlimited APs (access points) as needed
    • Active heat-map testing across Wi-Fi coverage area
    • Provides comprehensive analysis with recommendations for configuration enhancements to the WLAN network as needed
    • Offered as a Remote or On-site Mitel Service


    Installation services, Mitel will not make changes to customer data network.

    Travel and Expense not included in on-site option, customer T&E quote required.

Network services portfolio: network voip readiness assessment
    Our experience shows that a Network Assessment has a significant impact on end-user satisfaction. A network assessment helps to ensure that your infrastructure can successfully carry voice over IP (VoIP) and deliver the voice quality you need.

    As part of a Network Assessment, an engineer monitors the network over a number of days to identify any changes required to make your infrastructure VoIP ready.

If you don’t see what you need, contact us. Mitel can perform many specialized tasks and deliver custom projects on a time and material basis. We are here to help.

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