Epic - MiContact Center Business Integration for Screen Pop
Mitel Networks

This app directs Epic to launch the appropriate documentation activity screen based on the caller's telephone number.

App Overview

Based on the incoming telephone number, the app searches Epic for the matching patient record. This record is then passed to Epic which in turn launches a screen to the medical clinic's employee based on their documented profile. This automatic launch reduces the number of clicks required inside Epic to find the correct screen.

Benefits of MiContact Center Business Integration to Epic for Screen Pop


  • Caller authentication prior to screen pop
  • Screen pop of caller information within Epic

Compatibility & System Requirements


Certified: The 3rd party solution or service is interoperable with the Mitel product(s), for Products/Solutions that Mitel resells with support provided by Mitel Product Support.

How to Get

Please contact your Mitel Channel Partner/Reseller


Please contact your Mitel Channel Partner/Reseller


Mitel is a global market leader in business communications. We've been helping businesses and service providers connect, collaborate and provide innovative services to their customers for over 50 years. Our innovation and communications experts serve business users in more than 100 countries.

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