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Location: United Kingdom
Do more than meet customer expectations by handling more inquiries, regardless from what device they’re coming through, and making sure each interaction is effective and on-brand.
AI Contact Center & Call Center Solutions Benefits
Increase Efficiency
AI center solutions create a more personalized customer experience, as virtual agents handle a range of inquiries without human intervention.
Automated Advice for Agents
Virtual assist guides human agents in real time by providing coaching to improve interactions and delivering relevant information. The result: agents built with contact center artificial intelligence respond to customers more quickly and effectively.
Faster Insights for Management & Agents
Advanced analytics leverage natural language processing and machine learning to provide real-time insight into your customers’ preferences.
How Mitel Is Transforming Customer Experience With Call Center Artificial Intelligence