Generative AI Contact Center Solutions

Generative Artificial Intelligence (GenAI) is revolutionizing today’s customer experience landscape. GenAI contact center and call center solutions have advanced beyond basic first-generation AI workflow efficiencies. Now, cutting-edge capabilities using natural language processing and accelerated AI learning models drive automated assistance, advanced analytics, real-time coaching and intelligent advice to agents

Do more than meet customer expectations by handling more inquiries, regardless from what device they’re coming through, and making sure each interaction is effective and on-brand.



AI Contact Center & Call Center Solutions Benefits

Increase Efficiency

GenAI contact center solutions create a more personalized customer experience, as virtual agents handle a range of inquiries without human intervention.

Automated Advice for Agents

GenAI powered virtual assist guides human agents in real time by providing coaching to improve interactions and delivering relevant information. The result: agents built with contact center artificial intelligence respond to customers more quickly and effectively.

Faster Insights for Management & Agents

GenAI powered advanced analytics leverage natural language processing and machine learning to provide real-time insight into your customers’ preferences.
Reliable. Easy to use. Hassle-free to switch.

Our team is ready to help you find the solution that's right for you.

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  • MiContact Center Business

    Power customer-centric interactions through an omnichannel customer experience platform from a private cloud call center with MiContact Center Business.
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  • Insights AI for Mitel Interaction Recording

    Utilize GenAI technologies to analyze customer contact data, measure contact center agents’ adherence to call scripts and understand the intent and sentiment of interactions with customers in seconds.
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  • Power your CX with Generative AI

    Rely on integrated GenAI technologies for practical use of artificial intelligence.  Manage simple customer enquiries with virtual assistants, provide real-time agent assist or analyze your data with the use of AI.

  • Power your CX with Google CCAI

    Provide an exceptional customer experience while increasing operational efficiency with Google Cloud Contact Center AI-powered Chat and Voice bots that converse naturally with Customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.

  • North Yorkshire County Council Case Study

    North Yorkshire County Council successfully implemented a contact center AI to handle high call volumes. Now agents focus on more complex inquiries while customers get assistance 24/7 from cost-effective chatbots.
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How Mitel Is Transforming Customer Experience With Call Center Artificial Intelligence

Learn more about leveraging the power of AI in Contact Centers
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