Improve Healthcare Communications and Productivity

Truly seamless communications and collaboration lets you focus on patients and staff instead of processes. By modernising your existing healthcare communications systems to a Mitel on-site or private cloud phone system, you'll be a part of the digital healthcare transformation. You'll revolutionise your patient experience, regardless of whether you're a part of the NHS or are in the private healthcare sector, all while maintaining strict GDPR standards. Don't let outdated communications keep you from what matters most: improving people's lives. 

Product hero


Financial Services Contact Center Agent Situation Analysis

Automatically Verify Client Identity

Whether your clients contact you via website, social, or phone call, Mitel’s CX solutions can identify your clients without the need of an agent, saving valuable time. Whether using multi-factor authentication, voice biometrics or traditional methods of logging into accounts, Mitel’s CX technology protects you from unwanted fraudsters and hackers.

Capture Client Requests with AI

Once your client’s identity is verified, artificial intelligence (AI) enabled voice/chat bots guide the client through a quick assessment of their needs and provide them with answers to most of their financial questions so agents can spend more time with clients on more complex (and lucrative) requests.

Serve Clients Effortlessly

For more complicated financial requests, your clients may need to escalate their interaction to a live agent to resolve. With Mitel’s co-browsing capabilities, your agents can review the client’s desktop and guide them through next steps.

Reliable. Easy to use. Hassle-free to switch

Our team is ready to help you find the solution that's right for you

Contact Sales

Drive Operational Excellence to Avoid Employee Burnout

 
 

When workflows are more efficient, clinical staff can spend more time on patient care and less time on coordination tasks. Mitel's communication solutions for healthcare are securely integrated into your workflows to reduce the risk of bottlenecks in your processes, increase staff satisfaction, and ensure that employees receive the right  information at the right time.

 

  • Omnichannel Customer and Agent Experience

    Enhance your customer journey and keep employees productive and engaged with MiContact Center Business - Mitel’s enterprise-grade, omnichannel customer experience management platform.
    Learn more about MiContact Center Business

  • Assist Agents with Artificial Intelligence (AI)

    Help agents respond to client requests in real time with Google Cloud CCAI-powered Agent Assist integrated into the agent desktop. Intuitive to use and simple to implement.
    Learn more about Google Cloud AI integration with MiContact Center Business

  • Reduce Agent Fatigue with AI-Powered Voice/Chat Bots

    Empower your clients to self-serve with voice/chat bots from Google Cloud CCAI, PolyAI, interface.ai, and others integrated into MiContact Center Business workflows. Reduce agent fatigue by letting the bot answer routine questions allowing agents to spend more time on more valuable client interactions.   
    Learn more about integrations with our AI partners

  • Identify Clients via Voice Biometrics

    Empower your clients to self-serve with voice/chat bots from Google Cloud CCAI, PolyAI, interface.ai, and others integrated into MiContact Center Business workflows. Reduce agent fatigue by letting the bot answer routine questions allowing agents to spend more time on more valuable client interactions.
    Learn more about integrating Voice Biometrics

Support

Our team is ready to help you find the solution that’s right for you. Do you want to get in touch with our experts?