Truly seamless communications and collaboration lets you focus on patients and staff instead of processes. By modernising your existing healthcare communications systems to a Mitel on-site or private cloud phone system, you'll be a part of the digital healthcare transformation. You'll revolutionise your patient experience, regardless of whether you're a part of the NHS or are in the private healthcare sector, all while maintaining strict GDPR standards. Don't let outdated communications keep you from what matters most: improving people's lives.
Mortgage and Loan Application Situation Analysis
Loan Application Anxiety
In today’s competitive financial markets, consumers applying for mortgages and general loans expect timely approvals, sometimes within hours. Customers will shop financial institutions and search for the best rates and terms. To reduce loan application anxiety, it is crucial to minimize application processing time.
Integrated Communications Platform
Executing efficiently with a loan application workflow requires an integrated platform tying omnichannel customer experience, AI-driven chatbots, identity verification engines, customer relationship management (CRM) sytems, and communication & collaboration applications together.
Identity Verification
It is vitally important that you know who is applying for a loan and that the information they represent is really theirs. Solutions that identify your applicant, maintain security and protection from fraud while processing applications quickly improve your bottom line.
Loan Application Approval Process
Accelerating the application process from initial contact, application completion and information verification is crucially important. Mitel’s customer experience solutions provide voice/chat bots to quickly capture the client’s loan application needs and then direct them to complete the loan application to be processed via your loans/mortgage department in real-time.
Contextual Communications
Bringing customer requests, application form data, customer identity and previous interactions together into one place provides your loans officers and contact center agents with all they need to guide the customer by providing 'contextually aware' communications to the process so clients can view the status of their loan application and be notified via the communication method of choice if/when the loan is approved.
Secure Loan Application Sharing
Support prospective clients when applying for loans & mortgages by guiding them through the process with secure co-browsing and document sharing.
Drive Operational Excellence to Avoid Employee Burnout
When workflows are more efficient, clinical staff can spend more time on patient care and less time on coordination tasks. Mitel's communication solutions for healthcare are securely integrated into your workflows to reduce the risk of bottlenecks in your processes, increase staff satisfaction, and ensure that employees receive the right information at the right time.
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