On-Premise & Cloud Phone Systems for the NHS and Private Healthcare: Hospitals & Large Healthcare Providers

By enabling truly integrated communication and collaboration, healthcare providers can shift their focus from administrative processes to patient care. Mitel offers on-premises and hybrid cloud solutions that can make a big difference in improving patient outcomes and quality of life by eliminating communication barriers and allowing healthcare professionals to spend more time on what matters most - improving people's lives.

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Communications-Enhanced Healthcare for Healthier Patients and Resilient Workforces


To make a difference in healthcare, you need a different kind of communications system—a high-performance, on-site or private cloud communications solution with integrations that work in harmony. They help you manage intricate healthcare communications processes and connect with the patients and healthcare staff at the right time.

Combined with Mitel’s contact center solutions, you can create an exceptional experience for your patients with omnichannel experiences featuring interaction routing, self-service IVR, AI-support, and workforce optimization tools tailored to your business workflows. Manage event notifications and confirmations to deliver faster, higher quality critical care to your patients when they need it.

Transforming Healthcare Communications Systems

Reliable. Easy to use. Migrate at your own pace.

Our team is ready to help you find the solution that's right for you.

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Together, We Care Better

  • Scalability and Deployment Flexibility

    Mitel provides complete world-class unified communications and collaboration (UCC) solutions to healthcare and elderly care organizations, supporting installation from very small clinics up to very large healthcare organization with 100,000+ users, from a single logical system to global deployments. Through multiple delivery options and hybrid deployment support, Mitel solutions adapt to your healthcare strategy, including combining on-premises deployments, virtualization, private cloud environments, and survivability to provide business continuity.
    View Our UCC Solutions
  • Connect Staff and Patients

    Provide a foundation for better patient care by modernizing your communications platform with technology that integrates with healthcare applications and provides critical information to medical professionals and administrators when they need it most. Mitel creates business efficiencies through mobility integration, messaging, and alarm management through dedicated devices and alarm servers supporting wired/Wi-Fi/DECT technologies to enable secure on-site mobility for your healthcare staff.
    View Mitel’s Contact Center Solutions

On-Site & Cloud Healthcare Communications Case Studies

Case Study
Nottinghamshire Health Informatics Service

NHIS worked with Mitel to provide reliable communications their 13,000 users could count on.

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Case Study
East Midlands Ambulance Service

EMAS worked with Mitel to remove system limitations and increase performance.

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MiContact Center Quality Mangement allows us to easily provide coaching and training. The advisor agent can listen to the calls, enabling both the agent and supervisors to discuss what they hear by way of tone, intonation, etc., which is invaluable when giving feedback and coaching. The results are an everimproving contact centre.

Austin Dalgarno, Team Leader BMI Health
"What I know is, Mitel has tremendous products. Good people, fabulous technology, rock-solid in reliability."

Randy Davis, CGH Medical Center
"Our team uses the product on a daily basis and the support we have received has been exceptional from day one."

Rob Merson, Engineer at NSHG
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