By enabling truly integrated communication and collaboration, healthcare providers can shift their focus from administrative processes to patient care. Mitel offers on-premises and hybrid cloud solutions that can make a big difference in improving patient outcomes and quality of life by eliminating communication barriers and allowing healthcare professionals to spend more time on what matters most - improving people's lives.
Communications-Enhanced Healthcare for Healthier Patients and Resilient Workforces
To make a difference in healthcare, you need a different kind of communications system—a high-performance, on-site or private cloud communications solution with integrations that work in harmony. They help you manage intricate healthcare communications processes and connect with the patients and healthcare staff at the right time.
Combined with Mitel’s contact center solutions, you can create an exceptional experience for your patients with omnichannel experiences featuring interaction routing, self-service IVR, AI-support, and workforce optimization tools tailored to your business workflows. Manage event notifications and confirmations to deliver faster, higher quality critical care to your patients when they need it.
Transforming Healthcare Communications Systems
Modernization
Future-proof your investments with a self-paced migration path that fully integrates with your existing healthcare applications. Reap the benefits of continuous connectivity and deeper back-office integrations.
Omnichannel
Your patients want more control over how they interact with their healthcare providers. With Mitel’s omnichannel solutions, patients and employees can reach the right person at the right time on their preferred communications medium.
Cost Effective
Many healthcare organisations are comprised of several group that operate independently, adding time and complexity to their information systems. By investing in a unified solution built for effective communications, you can significantly reduce your operating costs.
MiContact Center Quality Mangement allows us to easily provide coaching and training. The advisor agent can listen to the calls, enabling both the agent and supervisors to discuss what they hear by way of tone, intonation, etc., which is invaluable when giving feedback and coaching. The results are an everimproving contact centre.