Provide Excellent Patient Experiences

Mitel offers healthcare communications solutions that enable more proactive and efficient care to increase patient or resident engagement, trust, and satisfaction

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In today’s complex healthcare market, quality of services is increasingly dependent on superior communication and connectedness

 
 

To stay successful as a healthcare business, you need secure and reliable communications solutions for healthcare that help keep patients, physicians, and staff connected and informed in real time

 


Reduce costs through more efficient and automated quality services for patients

Deliver more positive patient experiences

Our team is ready to help you find the solution that's right for you

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Increase Trust with Excellent Patient Experiences

  • Patient Self-Service streamlines operations

    Adding click-to-chat and click-to-call capabilities to patient portals improves access and response times between patients and healthcare providers. Integrated voice response (IVR) technology automates responses to routine inquiries 24x7x365, which enhances the patient experience and helps ensure patients get the information and assistance they need. Automate appointment booking, cancellations, and reminders to reduce no-show appointments.
    View Mitel’s Contact Center Solutions
  • Improve Operations and Decreasing Costs

    Enabling operational efficiency helps deliver both improved patient care and potentially broader array of services; means a level higher satisfaction. Mitel’s validation in the healthcare market has laid the foundation for better patient care by modernizing the communications platform with technology that fully integrates with your existing healthcare applications. The cost rationalization of choosing Mitel’s unified communications and collaboration (UCC) solutions has enabled healthcare organizations to reduce their operational costs (operators, functions, or applications) as well as develop new functions offered to employees, all while securing their infrastructure.

    View Mitel’s UCC Solutions

 


Case Study
Nottinghamshire Health Informatics Service

NHIS worked with Mitel to provide reliable communications their 13,000 users could count on.

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White Paper
Customer Experience Challenges in Pandemic Times

Download new research to get a glimpse into the consumer perceptions of how well organizations are meeting their expectations around CX and learn why keeping the status quo isn’t an option for contact centers.

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Ebooks and Guides
Why Mitel in Healthcare

Streamlining communications is critical to retaining healthcare professionals and providing a positive patient and employee experience, which is vital in the healthcare industry. 

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Testimonials
“MiContact Center Quality Mangement allows us to easily provide coaching and training. The advisor agent can listen to the calls, enabling both the agent and supervisors to discuss what they hear by way of tone, intonation, etc., which is invaluable when giving feedback and coaching. The results are an everimproving contact centre.”

Austin Dalgarno, Team Leader BMI Health
"We can provide a solution that is fully secure, self-contained and very simple to use. The actual configuration of the solution was just a couple of hours and we were able to demonstrate calls across it. That's a testament to the ease of the installation.”

Mike Press, Assistant Director of IT, NHIS
“Our team uses the product on a daily basis and the support we have received has been exceptional from day one."

Rob Merson, Engineer, NHS Grampian
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