MiCloud Technical Support

The support contact information provides the Services contact information and contact details for escalations and/or notifications to the Operations Team.

    MiCloud Business, MiCloud Flex, MiCloud Contact Center, MiCloud for Service Provider
    To Report a Trouble or place a Move, Add or Change Request:
    Email micloudsupport@mitel.com or call our Mitel Customer Interaction Center at 800-722-1301, and select option 2 then option 2 to submit a request.
     
     
    For Existing Trouble or Status on a Move, Add or Change Request:
    Email micloudsupport@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 for an available agent.
     
     
    For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:
    Email MCSEscalations@mitel.com or call 800-722-1301, and select option 3, option 2 and then option 2 and ask for the Escalation Manager on duty.
     
    Note: When sending emails to the MCS Escalation, please provide the Case Number and brief description of the issue. You will receive a response within an hour.
    MiCloud Office
    To Report a Trouble or place a Move, Add or Change Request:
    Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

     
    For Existing Trouble or Status on a Move, Add or Change Request:
    Call 866-CLOUD-50 (866 256 8350) and select the appropriate option.

     
    For Management Escalation on an Existing Trouble or Status on a Move, Add or Change Request:
    Call 866-CLOUD-50 (866 256 8350) and ask for the Escalation Manager on duty.

For Account or Billing inquiries: 

Email mcscustomerservice@mitel.com or call our Mitel Customer Interaction Center at 800-722-1301, option 4 then Option 2 to speak with a Customer Service Agent regarding your account or to inquire about a Billing concern..

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