Collaborate. Communicate. Seamlessly.

With modern businesses shifting to a hybrid work model, flexible collaboration and communication solutions are a necessity to help you create a workplace that delivers exceptional customer experience and employee experience and supports growth. With Mitel’s next gen unified communication and collaboration solutions, you can enjoy the flexibility and agility you need to accomplish more.

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WHY MITEL?

Mitel is a global market leader in business communications. Founded nearly 50 years ago, we help businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries.

2 M+

New UC Users Per Year
# 1

In Seven Core Markets
100 +

Countries where we serve Customers
5000 +

Partners Globally

Why Unified Communications & Collaboration?

Compared to the use of separate phone systems, instant messaging, conferencing and email management tools, a UC&C system combines every element of business communication and presents them on a single dashboard. This offers significant productivity and collaboration benefits, while also being considerably easier for IT teams to manage. Also, Mitel is the expert getting best use out of your current UC&C infrastructure and then evolving it to support new and emerging business needs.

Applications

Enhance your communications experience with Mitel and third-party apps, ranging from analytics, mass notification, workforce management, and campaign management to enhancing organization and site connectivity, and more.
Collaboration

Bring teams together with messaging, conferencing, screen sharing, file sharing and more. Users can stay connected while on the go with our web, mobile and desktop applications.
Contact Center

Impress customers with all-in-one interaction management platforms that transform dated voice-only call centers into omnichannel customer experience centers.
Voice

Rich PBX features, advanced call controls and softphone, mobile and IP desk phone options so you can talk and meet from anywhere—effortlessly.

Benefits of UC&C

Connect Seamlessly

With UC&C, you can achieve seamless integrations with your systems and create personalized experiences. That way it’s easier to capture one clear, consistent picture of customer interactions, as well as significantly boost the overall customer and employee experience. Combine this increased ease of use with reduced loss of data and a simpler omnichannel IT setup and the benefits become much clearer to see.
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Accelerate Collaboration & Productivity

Allow employees from across your business to work together in near-real time; the right platform choices allow you to connect with customers, colleagues and suppliers across the globe, making it easier than ever to share ideas and have a voice. With more and more people using their mobile phone for business, and some of the best ideas coming when people are away from the office, it makes sense to allow them to share their ideas.

Enhance Customer Experience (CX)

You need to engage with every customer call, click, text, chat or email quickly, smartly, and, of course, seamlessly. Mitel’s UC&C solutions can help you deliver the customer experience your customers demand. As well as providing one consistent record of every customer communication it also gives your business or organization the freedom to choose exactly how you communicate

Reduce Operational Costs

Get rid of all unnecessary licenses and put them all together into one system to ease financial management and lower overall monthly costs.
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5 out of 5 Stars

“AllSaints now has a fully resilient and scalable Mitel UCaaS which provides a single experience across all 27 countries and 232 stores.” - Andy Dean, Technical Operations Manager, AllSaints

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5 out of 5 Stars

“Clearing has been running entirely over the new Mitel infrastructure for the past few years, which has been a great success, with a notable improvement in call quality and handling times.” Graeme Roberts, Telecoms Manager, The University of Liverpool.

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5 out of 5 Stars

“Instead of building a front end ourselves, we were able to bring in Mitel’s solution and very quickly set up a Google chatbot.” John Kelly, Head of Data Intelligence North Yorkshire County Council

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See How Companies Are Adopting MiTEL COMMUNICATION SOLUTIONS

Case Study

AllSaints

AllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.

Case Study

North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

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Collaborate. Communicate. Seamlessly.

WHY MITEL?

2 M+

# 1

100 +

5000 +

Why Unified Communications & Collaboration?

Applications

Collaboration

Contact Center

Voice

Benefits of UC&C

Connect Seamlessly

Accelerate Collaboration & Productivity

Enhance Customer Experience (CX)

Reduce Operational Costs

See How Companies Are Adopting MiTEL COMMUNICATION SOLUTIONS

AllSaints

North Yorkshire County Council

Reach Out To Us.

Ready to talk to sales? Contact us.