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MiCloud Connect Integrations

Work smarter, not harder, with streamlined data and workflows

MiCloud Connect offers a wide-variety of native integrations so users can work in the systems the prefer, stay proactive and deliver positive customer experiences. Our native solutions with leading third-party providers minimize professional services to get you up and running fast.

Key Benefits
Personalize Customer Interactions
With CRM integrations, you can deliver proactive, personalized customer service by having customer information at your fingertips, automating outreach and scheduling touchpoints.
Work in the Systems You Prefer
Cater to your different end users and allow them to work within the systems they live in everyday with web dialers, softphones and CTI adapters.
Schedule Meetings Fast
Automate your meetings with email and calendar integration to schedule a new event in seconds and join with a single click from your client, web browser or mobile device.
Gain Better Insights
Get the big picture of your business operations and a deeper understanding with combined data and reporting.

Is this product right for you?

Integration Capabilities
    • Call control and softphone
    • Click-to-dial functionality
    • Cross-launching capabilities
    • Single-click conference join button
    • Streamlined event management and setup

    • Consolidated contacts and data
    • Access to voicemails, call history and more
    • Call routing and scheduling
    • Reporting and analytics
    • Screen pops
CRMs & Business Process

Leverage our integrations with leading CRMs such as Salesforce™, Zendesk™, Microsoft Dynamics® 365 and more to enhance productivity, shorten response time and increase customer loyalty.
  • Embedded sign-on, call control, dialer and presence
  • Click-to-dial and screen pops to get you connected faster and better
  • Rich reporting to give you a holistic look of your operations
  • Make call transfers smooth by associating and sending call notes to records in real time

Calendar & Events

Schedule new meetings and events in seconds by eliminating duplicate work with Microsoft Outlook® and Google G Suite™ integrations.
  • Streamlined meeting setup automatically adds a conference bridge to your event and saves it to your calendar
  • Single click-to-join button eliminates frustrating dial-in numbers and passcodes
  • Consolidated contacts so you have your Outlook, G Suite and MiCloud Connect contacts readily available

Web Dialers & Telephony

Manage calls from your web browser or Skype for Business client with our web dialers, Chrome™ browser extension and Microsoft Telephony.
  • Place call directly from emails, events and websites
  • Manage calls with features like transfer, hold and merge
  • Voicemail and call history to identify missed calls
  • View contacts presence to determine if they are able to talk

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