VoIP: Understanding the Power of Voice Over IP

VoIP. What does it mean? What are the benefits of it? How do you choose a system? We cover all these topics and more in this guide.

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How Does a VoIP Phone System Work?

 

Voice over Internet Protocol (VoIP) is an ideal way to modernize your business communications, stepping away from traditional phone services through local phone vendors and moving towards the utilization of a phone service delivered via your internet connection.

Using VoIP, regular analogue calls can be made using a traditional telephone, or via a computer, these analogue audio signals are then converted to data and sent via an IP network.

By adding VoIP capabilities to your existing data network, your business can combine all communications needs into one solution, making collaboration easier for you and your employees. Quite simply, VoIP can provide the end-to-end solution needed to resolve communications issues within a business or contact center.

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