Major League Baseball

Major League Baseball® (MLB) needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB® give players, coaches and officials simple communications, which also enhanced the fan experience.
Customer Success

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®. “Mitel will provide a unified communications system featuring the latest technology across all 30 ballparks.”

    Goals
    • Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center in New York
    • Ensure teams are using phones within existing MLB® rules and regulations
    • Recording, monitoring and accounting for all calls
    • Standardized solution at each stadium for a common user experience
    Results
    • Play for all 30 MLB® teams was uninterrupted after quick implementation throughout the league
    • Calls are recorded to verify proper rule following
    • Pace of play has improved as MLB® officials enforce proper dugout phone usage
    • Common solution at each stadium increases efficiency with only one system to learn

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