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MiCloud Connect CX

Make your customer experience your competitive advantage

Deliver personalized customer experiences with a cloud-native solution that combines enterprise-class modern cloud architecture with a consumer-like experience. MiCloud Connect CX can help your business make customer experience its competitive advantage.

Key Benefits
Be more productive

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

Maximize the Tools You Have
Over 50 pre-built integrations, plus open APIs that enable integration across every facet of your ecosystem.
Stay Ahead of Expectations
Exceed evolving customer expectations with a nimble platform. Make changes with clicks, not code.
Stay Secure
MiCloud Connect CX offers scalability, reliability and security, with 20+ certifications, including SOC 2, GDPR, HIPAA and PCI-DSS, certifications.

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Features
    • 50+ pre-built integrations
    • Global scalability
    • Cloud-native architecture
    • ACD/IVR
    • Intelligent Routing
    • Omnichannel
    • Real-time and historical reporting
    • CTI
    • Power Dialer

    • Workforce management
    • Quality management
    • Speech analytics
    • Self-Service
    • One-click app ecosystem
    • Advanced voice services
    • 20+ certifications including SOC2 and HIPAA
    • Artificial Intelligence
Take Your Customer Experience Further

Accelerate your customer experience with a contact center tool that’s easy to use and set up, intuitive for your team and never lets you down. Ready to take your customer experience to the next level?

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Work with the Tools You Love

Your contact center software should integrate seamlessly with the tools your agents already use on a daily basis. With MiCloud Connect CX, you get over 50 integrations, like the deepest Salesforce integration in the industry, right out of the box, which means your team can stay focused on serving your customers, instead of learning a new tool. Integrate easily with:

  • Salesforce
  • Zendesk
  • Google
  • Service Now
  • MS Dynamics

and more.

Be Intelligent

MiCloud Connect CX IQ infuses the power of artificial intelligence into every element of our contact center solution, driving higher efficiency, cost reduction and an improved customer experience.

Ready to get started?

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