For the past 18 years CCW has been connecting customer care, CX, and contact center leaders across the globe. From the introduction of the first call center in 1960 to our first annual Call Center Week conference in 1999, the industry has been rapidly changing and we have been changing alongside it. With a next generation mentality, we are dedicated to bringing game-changing ideas and topics to those who provide the best customer experience possible. Our growth is all thanks to the support of our CX and solution provider communities.
Attend Mitel’s Workshop
Transform Your Customer Experience into Connected Omnichannel Journeys
In today’s omnichannel world, the customer’s journey often spans a variety of traditional channels as well as emerging channels like video, chatbots, messaging apps, and IoT. Customers expect companies to have a connected view of their omnichannel journey but often struggle to deliver a seamless customer experience across channels. In this engaging workshop, learn how to map the omnichannel customer journey in real-time and proactively pivot with the customer to resolve their queries quickly, efficiently, and with the least amount of effort.
In the expo hall Mitel (booth #K1) will be demonstrating its latest innovations in customer experience management including MiContact Center Business, MiCloud Connect Contact Center, MiContact Center Outbound. At ICMI, Mitel will be debuting MiCloud Engage Contact Center, a true public cloud, multi-tenant CCaaS that overlays seamlessly over-the-top of your existing environment.