Bring Your Own Device, Voice Virtualization Key Trends for the Future

January 19, 2011

In the future mobile phones will dominate, with businesses moving to a 'bring your own device' strategy and voice virtualization will take on more importance in business' networks according to survey results⁽¹⁾ taken by Mitel (Nasdaq:MITL). These results further align with the company's Mitel Freedom architecture that was announced late last year.

Highlights of the survey include:

53 percent of respondents felt that, in the future, mobile phones will become the dominant communication device in the workplace. These same responders also stated that their organizations will move to a 'bring your own device' strategy in the future.
90 percent of respondents said that virtualization will take on greater importance in their network in 2011 with 34 percent of these saying that voice virtualization will take on the greatest level of importance. Cloud virtualization and desktop virtualization followed in priority at 31 and 25 percent respectively.
74 percent of respondents believed they could achieve a stronger ROI using a best-of-breed network approach versus a single vendor.

"These survey results demonstrate that the Mitel Freedom architecture is in direct correlation with addressing the communications needs of customers," said Stephen Beamish , vice-president of marketing and business development for Mitel. "With Mitel Freedom, organizations have the flexibility to break free from the 'walled garden' vendor model and design a communications network based on best-in-class technologies. It also allows organizations to deliver a tailored, in-office experience to all employees, extending UC features to any device, enabling the 'bring your own device' approach which we believe will become more prevalent in the future."

Frost & Sullivan's recently released survey⁽²⁾ on mobility usage supports the Mitel survey findings. It showed that 49 percent of respondents identify mobile phones as primary endpoints used for business communications.

"Organizations are driving the use of mobile unified communications applications to help reduce cost, enhance mobile worker productivity, enable work/life balance, provide better customer service, reduce travel, and increase collaboration across distributed teams," said Elka Popova , North American program director, unified communications & collaboration, Frost & Sullivan. "Survey participants indicated that in 2011 they intend to increase their spending across a broad set of communications and collaboration technologies, including mobile devices and applications. Mitel's Freedom architecture provides flexible, easy-to-manage solutions to address the trend toward increased mobile integration."

Frost & Sullivan further reported that more than 90 percent of large and 75 percent of small/mid-sized companies would describe their communications infrastructure as multi-vendor as opposed to end-to-end single vendor. According to the survey, this trend will continue over the next 24 months with the majority of businesses shifting to more tightly integrated multi-vendor environments.

"We need the freedom to let people work in ways that are most effective for them, and to stay in touch with customers no matter what we're doing or where we are," said Amit Mantri , director of network operations for Intrasphere Technologies, a life sciences consulting firm. "This is what Mitel brings to the table. We're very excited about our future with Mitel. With all of the benefits we get, the possibilities for the future seem endless."

⁽¹⁾Mitel survey conducted during the Mitel Freedom webcast on November 15, 2010.

⁽²⁾Enterprise Communications in 2011: Buyers Reveal their Top Priorities, Frost & Sullivan, December 2010.

About Mitel

A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

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Email: [email protected]

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