Chicago Bears Take a Page From Mitel's UC Playbook

June 02, 2011

Mitel® (Nasdaq:MITL), a leading provider of unified communications and collaboration (UCC) software solutions, today announced that the Chicago Bears have selected Mitel's Freedom architecture to enable collaboration and communications across the entire organization. The solution provides seamless unified communications between multiple offices and staff members working remotely or travelling between locations. A video of Chicago Bears staff discussing the deployment can be viewed at http://www.mitel.tv/videos/CUSTOMER_EXPERIENCE_CHICAGO_BEARS_NA

"A key differentiator setting Mitel apart from everybody else is the flexibility of the Freedom architecture," said Jason Saidoo, senior director of information technology for the Chicago Bears. "It works with our current infrastructure, allows mobile staff members to stay connected while working between multiple offices and while on the road, provides a singular business continuity strategy, and enables us to build a strong platform with the capability to scale to the needs of our organization."

From the front office, to the ticket center, to the training facility, to the crew down at Soldier Field, the comprehensive Mitel solution currently serves almost 150 users across the Bears organization and consists of:

  • Mitel Communications Director extending Dynamic Extension and hotdesking capabilities to all users to ensure calls are never missed, regardless of the user's location;
  • Mitel Unified Communicator® (UC) Advanced providing users with a corporate directory that includes rich presence information, instant messaging, and visual voice mail, all within a single collaboration portal with key features also accessible on any mobile device. This allows people and information to connect efficiently and effectively to drive responsiveness and agility in today's organizations;
  • Mitel Contact Center Solutions providing ticket agents with visual queues to see how long people have been waiting enabling agents to better respond to fans more quickly and more efficiently, especially during times of high volume;
  • Ethernet networking solution from Extreme Networks integrating with the Mitel products to provide a cost effective solution that meets the requirements of the strategic datacenter evolution.

The solution also gives the Chicago Bears the foundation to bring all voice applications into their planned VMware virtualized datacenter. This means simplified management of all applications and the ability to design a strong, integrated business continuity strategy.

"The Chicago Bears organization is a perfect example of how customers leverage the benefits of Mitel's Freedom architecture," Stephen Beamish, Mitel's vice-president of corporate marketing and strategic alliances. "By deploying our solution, they have been able to leverage their existing infrastructure and extend the in-office experience anywhere to connect the entire organization. It also allows them to grow as the business needs evolve."

Jason Saidoo will present the Chicago Bears solution during the Mitel Business Partner Conference General Session today taking place at the Westin Diplomat Resort & Spa in Hollywood, Florida. For more information on the conference visit: http://mitl.client.shareholder.com/releasedetail.cfm?ReleaseID=580963

About Mitel

A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

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Contact Information

Camille Beasley, Media

Tel: 469-212-0433

Email: camille.beasley@mitel.com

Denise Hogberg, Industry Analysts

Tel: 469-212-0434

Email: denise.hogberg@mitel.com

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