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With a significant focus on leveraging customer service and retention as a tool to unlock growth and revenue potential, the OAISYS acquisition coincides with the rapid emergence of customer-facing contact center applications as a key buying consideration for many organizations. The contact center call recording and quality management solutions offered by OAISYS enable data to be converted into actionable business intelligence that is increasingly a valuable asset for organizations of all sizes.
A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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