Using Virtual Mitel Communications Director (vMCD) 5.0, Firmdale is taking advantage of a range of features to enhance the level of service offered to guests and drive effective communication between staff. A cordless front desk allows staff to move between tasks more effectively using wireless handsets, with call and text features allowing them to keep in touch and manage guest requests efficiently. The handsets can also be configured to receive fire alarm alerts or
In the rooms, IP telephony features have enhanced the guest experience by ensuring failed wake up calls are escalated, guests are greeted by name using room/caller ID and information is offered about guest services, local services and attractions. The aesthetics of the
"Alternative Networks provided us with an impeccable professional service and since moving to the
Other features of the new communications solution include
Guest service has been further enhanced through the use of
"Good communication is at the heart of every successful hotel.
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Sandrine Quinton, Media
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