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Using Virtual Mitel Communications Director (vMCD) 5.0, Firmdale is taking advantage of a range of features to enhance the level of service offered to guests and drive effective communication between staff. A cordless front desk allows staff to move between tasks more effectively using wireless handsets, with call and text features allowing them to keep in touch and manage guest requests efficiently. The handsets can also be configured to receive fire alarm alerts or
In the rooms, IP telephony features have enhanced the guest experience by ensuring failed wake up calls are escalated, guests are greeted by name using room/caller ID and information is offered about guest services, local services and attractions. The aesthetics of the
"Alternative Networks provided us with an impeccable professional service and since moving to the
Other features of the new communications solution include
Guest service has been further enhanced through the use of
"Good communication is at the heart of every successful hotel.
A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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