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Implemented by
Features including presence-aware telephony, conferencing and messaging have significantly improved the contact centre experience for customers, as
The virtual contact centre environment gives home-based agents complete access to all the voice and data capabilities of the contact centre and ensures customer service is not impacted if agents cannot reach the Council sites. The management capability has been extended to the home, enabling supervisors to spot problem areas, analyse trends, make decisions in real-time and also help to take calls at peak times.
At
The
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and Twitter @Mitel.