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"The Mitel solution definitely simplified IT administration and made us much more effective," said
The Zoo is already seeing the benefits from the recently deployed MiContactCenter and MiCollab solutions. The contact center is handling calls across four queues that cover membership, group sales, education and switchboard. Key features such as call routing, fair call distribution, queue prioritization, and automatic call re-routing ensure a professional and efficient caller experience.
"We worked closely with Mitel and the
Based on the Mitel solution's reporting features, the Zoo has already expanded its contact center operations from five to seven days a week. Staff efficiency has also improved as collaboration features provide access to fixed and mobile devices as well as voice mail services — regardless of where they are located or which number is dialed.
"Organizations such as
About
America's first zoo and one of the region's foremost conservation organizations, the
About VoIP Networks
VoIP Networks is one of the leading single-source providers of voice, data, and carrier solutions in the U.S., serving businesses of all sizes and across multiple industries in the private, public, and non-profit sectors. VoIP Networks supports local, regional, nationwide, and international offices with industry leading products, value-added services, and unmatched support. For more information visit www.voipnetworks.com.
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and Twitter @Mitel.