Product hero

city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.

A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.
 
“With our past history of natural disasters, disaster recovery was an important factor in our technology decision,” says CTO Robert Glaze. “The failover of the Mitel system is a perfect fit for us."

    goals
    • Upgrade to modern, cost-effective communications technology
    • Increase scalability and productivity
    results
    • Disaster recovery capability
    • Easy to scale and manage
    • Saves time and money
    • Increased employee productivity

Encuentre la solución perfecta para su negocio

Product hero

city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.
Caso de éxito
Ayuntamiento de Erandio

El nuevo Servicio de Atención Ciudadana de Erandio se ha beneficiado de un servicio integrado que ofrece una atención personalizada, optimizada y ágil y que ha mejorado la percepción de la ciudadanía.

Leer más
Warmworks

Responsible for delivering the Scottish Government’s nationwide energy efficiency scheme, Warmworks relies on a high-quality contact center function.

Leer más
Virginia Utility

Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.

Leer más
¿LISTO PARA HABLAR DE VENTAS? CONTÁCTENOS.