Mitel MiVoice was the existing central communications platform for the company and was handling large call volumes as a result of significant expansion in business levels.
The one piece that was missing was an effective contact centre solution. Mitel were already the supplier and maintainer of the eNerds communications solution and so a meeting was arranged to discuss these issues and possible resolutions. Their local Mitel partner is a specialist integrator of comms technology and was able to suggest a unique solution to the issue that would be a truly collaborative piece of work.
Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.Leer más
Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.Leer más
Providing virtual receptionists, virtual offices and serviced office services for businesses that want the resources of a large company without the high overheads was critical for the Service Office International, so they turned to Mitel.Leer más