To help shape a VoIP solution that delivered unparalleled customer service for Headquarter, Judy Serra, controller and assistant general manager, enlisted the help of resellers who proposed a turnkey solution offering the advanced IVR functionality of bridgeSpeak with the Mitel UC platform. Armed with the list of requirements, Headquarter considered demonstrations and proposals from all the major telephony vendors, including Avaya, Cisco and Mitel.
“We compared features, pricing and support factors," Serra said. "While each vendor had some of what we were looking for, only Mitel offered a compelling whole solution—the simplicity of the user interface, the scalability of the infrastructure and a sophisticated yet easy-to-manage IP architecture.”
Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.Leer más
Taxi Stockholm needed to replace its outdated communications platform because it was developed for a world without smart phones and not nearly flexible enough to satisfy customers.Read More
Feefo required a solution that offered a simpler way for employees, partners and customers to engage and communicate, whether they were remote or office-based.Leer más