After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.
“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “They provide us with a quality cloud-based service that reliably scales during our peak demand periods.”
Söderberg & Partners probó la solución MiContact Center Business más reciente de Mitel, que brindó con éxito una experiencia del cliente omnicanal.Leer más
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Whitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.Leer más