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Heartland

Heartland, one of the largest payment processors in the United States, delivers credit, debit, prepaid card processing and security technology. Prior to working with Mitel, Heartland was searching for a vendor they could rely on. They started searching for a true, cloud-based partner and discovered Mitel. Heartland knew Mitel’s IVR and Summit Platform solutions paired with their network and customer service were the perfect fit.

After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.

“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “They provide us with a quality cloud-based service that reliably scales during our peak demand periods.”

    Goals
    • Introduce payment processing by phone without compromising the personalized experience for regional merchants
    Results
    • Customizable IVRs deliver merchant-branded customer experiences
    • Built-in development tools allow for real-time changes
    • Support for seasonal spikes in payment processing, such as tax season

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