Product hero

Heartland

Heartland, one of the largest payment processors in the United States, delivers credit, debit, prepaid card processing and security technology. Prior to working with Mitel, Heartland was searching for a vendor they could rely on. They started searching for a true, cloud-based partner and discovered Mitel. Heartland knew Mitel’s IVR and Summit Platform solutions paired with their network and customer service were the perfect fit.

After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.

“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “They provide us with a quality cloud-based service that reliably scales during our peak demand periods.”

    Goals
    • Introduce payment processing by phone without compromising the personalized experience for regional merchants
    Results
    • Customizable IVRs deliver merchant-branded customer experiences
    • Built-in development tools allow for real-time changes
    • Support for seasonal spikes in payment processing, such as tax season

Encuentre la solución perfecta para su negocio

Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

Leer más
Taxi Stockholm

Taxi Stockholm needed to replace its outdated communications platform because it was developed for a world without smart phones and not nearly flexible enough to satisfy customers.

Read More
Feefo

Feefo required a solution that offered a simpler way for employees, partners and customers to engage and communicate, whether they were remote or office-based.

Leer más
¿LISTO PARA HABLAR DE VENTAS? CONTÁCTENOS.