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Hoyts Cinema Technology Group

With the company planning to relocate to a new 160-person Sydney head office, the expense of moving the existing system was very high compared to the cost of purchasing new telephony. Hoyts needed a system that would provide immediate savings in call costs, reduce basic maintenance expenses, and include additional resources that could increase productivity.

Telephony goes hand in hand with cinema operations,” said Adam Wrightson, Hoyts Group technology director.“Whether it is for booking a popular movie or responding to inquiries on show times, an efficient telephony system is integral to the cinema business. Using the one Mitel unified IP telephony system also promotes teamwork and stronger integration across the entire company.”

    Goals
    • A robust and reliable telephony system to reduce overhead and increase staff productivity
    Results
    • Remote capabilities for inbound agents

    • Free calls between the office and cinemas

    • Improved customer experience

    • Better call management

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