Milwaukee Brewers™

The Milwaukee Brewers™ were searching for a scalable, feature-rich communications solution that would boost productivity across the board, and Mitel IP phones were just what they needed to knock it out of the park.

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“Right before we moved to Mitel, we were running into support issues, availability of parts and other constraints because of the legacy PBX system we had,” said Corey Kmichik, Director of Network Services. “That started our search for a replacement phone system that could provide an easier, more modern experience.”

goals

Outdated PBX phone system offered very few features, inhibiting productivity
The organization was expanding, but their phone system couldn’t scale easily and cost-effectively
Working on the go, from home or from different locations was far from seamless for coaches, players, scouts and corporate staff

results

Improved call metrics with better data gathering features
Dramatically increased contact center productivity and efficiency
Greater connectivity across locations
Improved ability to work remotely
Increased scalability for a more flexible future

Productos

Business Phone Systems

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Soluciones

Major League Baseball

Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.