philadelphia phillies™

As the Phillies™ organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.

Watch

Enjoying a 25-year relationship that began in 1983, Mitel continues to serve the communications needs of one of baseball's most historic teams. In 2004, the Phillies™ moved to a new ballpark, but thanks to Mitel’s flexibility and modular structure, the transition was extremely smooth. In 2009, the Phillies™ extended its long-standing relationship with Mitel by deploying an innovative communications solution to its Spring Training facilities in Clearwater, Florida. Today, the Phillies™ leverage Mitel to simplify communications on and off the field.

GOALS

Improve communication and experience with fans, and decrease call center wait times
Increase mobility for geographically dispersed employees
Ensure seamless migration during the transition to new ballpark and expansion of other facilities

RESULTS

Contact center solutions that reduce wait times and increase reporting functions
Hot-desking provides employees with one number, one voicemail and easy access whether they are in the stadium, on the go or at Spring Training
One complete communications system that connects the entire organization

Productos

MiCollab

Controladores Mitel 3300

Encuentre la solución perfecta para su negocio

Soluciones

Major League Baseball

Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.