After consulting with the Med+Plus division of Business Computers of Memphis, TELErhythmics decided to replace its old system with Mitel’s MiVoice Call Recording and Quality Management software.
The solution is used as a training tool to demonstrate to staff members how they are expected to perform and give them real world examples. It’s also used in the event of patient disputes or complaints regarding quality of service.
“Having Mitel’s Quality Management solution has definitely saved us business,” said CEO Jan Callaway.
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.
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Mitel’s Unified communication solutions have helped Turku University Hospital speed up the flow of information and improve customer service.Leer más